Return & Refund Policy

We want you to be happy with every FLORA EcoMart order. This policy explains when you can return an item and how refunds work.

Eligible returns

• Items that arrive damaged, defective, or incorrect may be returned within 7 days of delivery.
• Please keep the original packaging and any accessories that came with the item.
• Preloved and clearance items are sold as described; contact us if what you received does not match the listing.

How to request a return

Contact us via the Contact page or email with your order number, photos of the issue, and the item(s) you wish to return. We will confirm next steps and the return address if needed.

Refunds

Once we receive and inspect the returned item, approved refunds are processed to the original payment method. Processing time depends on your bank or e-wallet provider.

Non-returnable

Personalised items, opened consumables, and items returned after the 7-day window (unless faulty) are not eligible for return unless we agree otherwise in writing.